SOPs or Standard Operating Procedures have become an integral part of modern day business management. SOPs are documented step-by-step instructions meant to serve as a procedural roadmap for the employees to execute different operational activities involved in various business processes of an organization. Properly drafted SOPs can prove to be very instrumental for businesses in establishing the standards of performance and output and have better control over the flow of work.
In this article, we’ll try to highlight some of the basic steps involved in writing SOPs for an apparel showroom.
Identification of the business processes
The first basic step involved is to
identify the business processes. One simple way to do this is to
identify the main functions of an apparel showroom as a business
enterprise. For an apparel showroom, some of the essential business
processes are inventory management, merchandising, staff management, CRM
etc. A broader perspective is depicted with the help of the diagram
below. Each of these processes plays a definite and an indispensable
role in the smooth operation of the showroom and better the planning and
execution of these business processes are,
The better will be the prospects of the apparel showroom achieving its business goals which may include higher customer footfall and conversion rate, higher sales and revenue, customer delight and satisfaction etc.
Example of various business processes in a multi-branded apparel showroom
Identification of the operations involved in each process
Every business process further
comprises of certain key operations. Taking the example of merchandising
process, it may constitute of operations like design and display
planning (fixtures, fittings, and space), stock management, staff
training, customer service, sales and marketing activities etc. Again,
without proper planning and execution of these operations involved in a
merchandising process, a retail showroom/store is unlikely to achieve
its merchandising objectives.
Merchandising is the silent and visual sales agent of a retail showroom/store the aim of which should be to consistently provide a favorable and interesting shopping environment to its customers to generate higher sales, increased profitability and customer delight.
Identification of the operational activities
Every operation in a business
process is executed through a series of operational activities and tasks
in a logical, step-by-step manner. For example, the goal of stock
management operation in the merchandising process of an apparel showroom
is ideally to ensure that adequate and necessary stock is consistently
available in the showroom in tune with the sales projections, marketing
objectives and parameters of design and display.
In order to achieve this, the stock management operation will involve four critical activities/tasks taking inputs from sales and marketing analysis, guidelines for design and display, assessment of the availability of the necessary space and display conditions in the showroom and requisite coordination with the inventory process.
These operational activities and tasks constitute the building blocks of SOPs.
Manpower Allocation
After establishing and defining the operational activities and tasks, the next step is to determine which roles/positions from the organization structure will be carrying out these tasks and activities.
This will help in assigning
authority, responsibility, and accountability to different
roles/positions for different operational activities and tasks.
Necessary training could also be imparted to the incumbent employees
based on their assigned duties and responsibilities derived from what
operational activities and tasks they would be performing in the
organization.
Selection of format
Once the operational activities and tasks are identified and arranged in the desired sequence and manpower allocation is finalized, the next step is the selection of a standard format to represent the flow/cycle of work.
A flowchart format is ideal to
present a bird’s eye view of an entire operation. However, in addition
to a flowchart, using a procedural form can prove to be more useful. A
basic example of a procedural form for stock management operation in a
merchandising process is depicted below.
Besides lending better control over
the operational activities and establishing standards of performance and
output at the micro-level, SOPs can also prove to be instrumental for
an apparel showroom in controlling its carrying costs, increasing its
inventory turnover, building a professional work culture and resource
optimization. In the backdrop of rising competition from online retail
players and increasing dominance of global and domestic retail giants in
the apparel industry, achieving business process excellence has become
essential for apparel showrooms operating in the SME space.
Disclaimer: The
above content/article is intended only to provide a general overview and
is not to be used as a basis for the exercise of any business,
professional or investment judgment/action.
